SilverFast Buy :: LaserSoft Imaging

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		Description		Unit price (excl. VAT)
		No Support Package

		Support Package PRO For the equivalent of only 5,- a month the Support Package PRO includes service features, which exceed our regular free support service. In case of technical difficulties concerning our software you will receive priority assistance by email or on the phone. PRO support also includes an online training focussed on a subject of your choice, for example, on the topic "Installation & Getting Started". Services included in the PRO Support Package: Remote Support or Training: 20 minutes included. Then additional 1,50 / min. Online trainings can be individually scheduled within our regular support hours. Language: German or English Internet connection and TeamViewer software (free) are required. Preferred Support: Email response time max. 6 hours (during our business hours) Business hours: US Office 2:00 p.m. - 5:00 p.m. EST German Office 2:30 a.m. - 6:30 a.m. EST and 7:30 a.m. - 11:30 a.m. EST Special telephone number for priority support. Extended phone hours compared to our standard support. The Support Package PRO has a term of 1 year starting with the purchase. The contract expires automatically. Unclaimed services expire.		USD 60.00

		Support Package PREMIUM You are always on the safe side with our PREMIUM Support Package. In case of technical difficulties regarding our software, our experts will assist you immediately with words and deeds. A special phone number and an email address guarantee immediate help. For the equivalent of just 20,- a month you will also receive a time quota for remote support or online training on topics of your choice to the extent of 60 minutes in total. Services included in the PREMIUM Support Package: Remote Support or Training: 60 minutes included. Then additional 1,50 / min. Online trainings can be individually scheduled within our regular support hours. Language: German or English Internet connection and TeamViewer software (free) are required. Preferred Support: Email response time max. 4 hours (during our business hours) Business hours: US Office 2:00 p.m. - 5:00 p.m. EST German Office 2:30 a.m. - 6:30 a.m. EST and 7:30 a.m. - 11:30 a.m. EST Special telephone number for priority support. Extended phone hours compared to our standard support. The Support Package PREMIUM has a term of 1 year starting with the purchase. The contract expires automatically. Unclaimed services expire.		USD 240.00

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