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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

Ассистент-поддержки (FAQ) Быстрый выбор: Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
Delete SilverFast Preferences Files (Win XP/2000)

	Symptom:
	My version doesn't display the service dialogue button in the SF_Launcher.

	Problem:
	SilverFast doesn't work as it should. How can I reset it back to factory defaults?

	Solution:
	Make sure that SilverFast (incl. the SF_Launcher) doesn't run. Then try, if deleting SilverFast settings will remedy the issue. In order to do so, you want to delete the "Prefs" folder. On a typical Windows XP installation, the SilverFast "Prefs" folder is to be found at: C:\Documents and Settings\[your username]\Application Data\ LaserSoft Imaging\SilverFast\ If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you all file (incl. hidden and system files and folders). All your specific settings will be lost (saved frame settings, defaults, CMS settings, own Negafix profiles)! We advise to keep a copy of that folder somewhere else.

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