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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Assistente de suporte (FAQ)
Location of custom NegaFix profiles

SymptomSymptom:
You created a custom NegaFix profile.
Now you want to save/transfer it.

ProblemProblem:
In case you want to transfer the profile please note that it includes characteristics of the used device.
Therefor the profiles can only be used by the same device model. 

SoluçãoSolução:
You can find the profiles in the following folder:

OSX:
/Users/All users/LaserSoft Imaging/SilverFast 8/NegaFix/Custom

Windows XP:
C:/Documents and Settings/All Users/ApplicationData/LaserSoft Imaging/SilverFast 8/Negafix/Custom

Windows Vista / 7 / 8:
C:/ProgramData/LaserSoft Imaging/SilverFast 8/Negafix/Custom

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