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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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minus Support-SF9 SilverFast 9
minus 10_usage Usage Questions
benutzungsfragenWhich side of the film should face upwards?
The manufacturers give advice on this so the scans are correctly aligned.
However, we generally recommend that you put the emulsion side down and rotate / mirror the image in SilverFast if necessary. The reason is to prevent dust from settling on the emulsion side, which is very difficult to clean.
You can easily identify the emulsion side. It is generally more dull and can show structure. The non-emulsion side is generally more shiny and flat.
plus 00_general General Questions
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