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In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

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Support Assistant (FAQ) Quickselect Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
My EPSON Scanner is not found on my OS X system.

	Symptom:
	When SilverFast is started it is not able to access the EPSON scanner correctly. Even though the scanner is directly connected by USB and shown in the OS X System Report.

	Problem:
	The EPSON Scanner Monitor tool can not be closed correctly on newer OS X systems.

	Solution:
	You can check and solve this through the OS X activity monitor's list of active tasks. Applications -> Utilities -> Activity Monitor -> Memory tab Look for active EPSON tasks especially the EPSON Scanner Monitor or EPSON Scanner Manager. Simply search for Epson using the Search field in the upper right of the activity monitor. Mark and close them using the quit button above the task list. Now SilverFast should be able to access the scanner. Alternatively you can use the Epson uninstaller to remove the ICA (image capture) extension, and/or the Epson Scanner monitor from the system. This uninstaller can be downloaded from: http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?type=highlights&noteoid=187764 In case the uninstall does not remove the EPSON scanner monitor you can delete it manually from the directory /Library/Application Support/

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