:: LaserSoft Imaging

To use all features of our website, it's recommended to enable javascript in your browser!

Quick Links

My Computer does not have a CD drive.

How to activate a SilverFast Software.

I lost my SilverFast 8 Serial number

New USB-C MacBook Connectivity

How do I install the correct driver for my Nikon scanner?

Now available: Individual SilverFast training.

Support Packages for individual Premium support.

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

Support Assistant (FAQ) Quickselect Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
The JobMonitor can not connect to my SilverFast Application

	Symptom:
	The JobMonitor does not show my SilverFast application in its detection window.

	Problem:
	The JobMonitor can not access the SilverFast JobMonitor Server application.

	Solution:
	Make sure the JobManager is activated. Activating the JobMonitor is done in the welcome screen's Service Dialog. Here you can also set a code to prevent unauthorized access to your system. Make sure the local network connection is working properly. In case you are using several separate networks make sure that both your iOS device and the computer running SilverFast are connected to the same network. Please contact your local network administrator in case you have any questions regarding the configuration of your devices. Check the configuration of your system's firewall. Make sure SilverFast is allowed to access the network. OS X will ask for permission when SilverFast is started. Sending push notifications will also require access to the internet. Push notifications will be sent if your iOS device is no longer connected to your network or is in stand-by mode. However SilverFast and your iOS device must first connect via local network to use this feature.

Picture-Plugins.com | Business.SilverFast.com