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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

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Support Assistant (FAQ) Quickselect Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager

SilverFast 9

After sales question

	I did already purchase, but have trouble getting the software or have no serial number.
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	I have bought an Upgrade but my Software is still the old version.
	How to update SilverFast serial number?

	How do I get my free Upgrade for SilverFast 8?
	In case you purchased SilverFast 6.6 within the last three months you possibly can get a free upgrade.

	I am unsure what version will suite me best.
	We have compiled a complete feature-by-version list. To learn more about a specific feature, please see its dedicate web page. We offer different variants of our SilverFast scanner, HDR digital imaging and archiving software. Click on one of the PDF icons to open an overview PDF, which shows the key differences. Scanner Software HDR Digital Imaging Software Archiving Software Packages
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	I ordered software on CD or extras to be send to me by post, but haven't received anything yet.
	Please contact our staff in order to clarify matters. If you've received an invoice number, please state it in your request.
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	I placed a download order, what now?
	Please don't expect software being sent to you. Instead, use the serial number you've been provided by email to access the download section of our website.

	Can I have an invoice for my previous order, please?
	Of course, please state your invoice number.

	I can't find my SilverFast CDROM and need a replacement.
	A replacement CDROM can be provided for a service charge. Please explicitely state what scanner this is for and your SilverFast serial number. Get your new CD here.

	I cannot download the software.
	Please give the SilverFast serial number you're trying to download with. Time and date when you tried might prove helpful for us to identify the problem.
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Usage Questions

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