Quick Links







Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
サポートアシスタント (FAQ)
Offset in manual focus preview

SymptomSymptom:
The manual focus preview seems to move or shows an offset.
This increases the further the focus point is set towards the scan-plane edge.

ProblemProblem:
The focus is placed outside the central optical axis of the scanner.
This can cause a variation in the focus preview depending on the focus value.
The effect occurs due to optical effects inside the scanner's lens system.

The final scan is unaffected by this. 

SolutionSolution:
Try placing the focus point close to the central scan optical axis.
The effect does not occur inside the central scan area.

Of cause you can still use manual focus outside this area without any ill effects for the final scan.
The offset only effects the preview in the manual focus tool.

My problem is now solved. My problem is still not solved.
Start バック