Quick Links







Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
サポートアシスタント (FAQ)
Photoshop 64bit Support (PC)

SymptomSymptom:
Photoshop can not launch SilverFast.

ProblemProblem:
Currently no Photoshop CS5 64bit SDK (developer kit) is available.
SilverFast can currently only be offered as a 32bit plug-in.

SolutionSolution:
Launch Photoshop as the 32bit variant from your programs menu.

If your start-menu only shows "Photoshop CS5 (64bit)" you can install the 32bit Photoshop CS5 version from your Photoshop CS5 installation disk.

After you have done so your startmenue will show "Photoshop CS5 (64bit) and a normal "Photoshop CS5" which you require to launch SilverFast.

My problem is now solved. My problem is still not solved.
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