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Activation une version de SilverFast.

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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

Assistant de support (FAQ) Choix rapide Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
Transparency mode not available

	Symptom:
	Suddenly, the option to switch between "Reflective" and "Transparent" scanning is no longer available.

	Problem:
	While starting up, SilverFast asks the scanner about its properties. If the scanner doesn't tell SilverFast it has a transparency unit, SilverFast won't show up the dropdown option to select between reflective and transparency mode on the general tab of the main dialogue. The reason usually is that there's some issue with the cable between the transparency unit (TU) and the scanner itself.

	Solution:
	Please try to close SilverFast turn off scanner disconnect the cable connecting the TU in the lid to the chassis of the scanner reconnect TU cable to scanner turn on scanner and wait until its self-initialisation ran through start SilverFast again look if option is now present If you continue to have the problem, please consider that there may be a hardware defect with the cable or the TU itself. You might want to cross-check if you can use the TU with the manufacturer's software programme. If this also fails, contact your dealer or scanner manufacturer.

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