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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

Assistant de support (FAQ) Choix rapide Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
SF_Launcher: Choose Plug-In Folder

	Symptom:
	The SF_Launcher doesn't start SilverFast, only the "Choose plug-in folder" is displayed.

	Problem:
	You are using a SilverFast version prior 6.5.5 with an SF_Launcher version 2.x. There are some instances, where earlier versions of the SF_Launcher "doesn't know" where the SilverFast plug-ins it can start reside.

	Solution:
	You need to point the SF_Launcher to the right folder. Start-up the the SF_Launcher. Because the SF_Launcher doesn't "know" first where to find the SilverFast Photoshop plug-in, you need to point it to the appropriate folder. Actually choose "Choose plug-in folder..." from the drop-down menu. A new window will open and you navigate to: on a Windows system: /Program files/SilverFast application or /Program files/Lasersoft or /Program files/Adobe/Photoshop [Version]/Plug-ins/Import-Export/ or /Program files/Adobe/Photoshop [Version]/Plug-ins/Import-Export/SilverFast [Scanner] on a Mac OS X computer: /Applications/SilverFast application or /Applications/Photoshop [Version]/Plug-ins/Import-Export/ or /Applications/Photoshop [Version]/Plug-ins/Import-Export/SilverFast [Scanner] The point of this all is to show the SF_Launcher the path to the SilverFast Photoshop plug-in folder. You can identify a Photoshop plug-in by its icon and/or the extension (.8ba). After you confirmed the correct folder, you shall find your SilverFast version appearing as an option in the SF_Launcher's start plug-in drop- down menu.

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