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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

Assistant de support (FAQ) Choix rapide Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
Error message "Cannot calibrate scanner" on prescan or scan

	Symptom:
	SilverFast displays an error message "Cannot calibrate scanner" when I click on either "Prescan" or "Scan" and doesn't start the scan process.

	Problem:
	As a part of the scanner initialisation done before any given scan, a scanner tries to establish what can be measured as the maximum value of light for each CCD element (white-point calibration). If the part of the scanner used for this is covered or blocked somehow, this calibration might fail.

	Solution:
	Please make sure that depending on the scanner manufacturer and model: A cover of the transparency unit is removed for transparency scans. A scanner tray for transparent scanning is completely inserted into the scanner. If no film holders are used, please check with help of the film holders what area of the scanner flatbed must remain uncovered by your images.

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