:: LaserSoft Imaging

To use all features of our website, it's recommended to enable javascript in your browser!

Quick Links

Mi ordenador no tiene un lector de CD.

Activando una versión de SilverFast.

Ya no encuentro mi número de serie SilverFast 8.

Conectividad con MacBooks actuales con puerto USB-C

¿Cómo instalo el driver correcto para mi escáner Nikon?

Ahora disponible: Entrenamiento individual de SilverFast.

Paquetes de Soporte para un soporte individual Premium.

Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.

Asistente de soporte (FAQ) Selección rápida Back -> Home Techsupport OS X support Windows support Device specific support Common pages Tools and GUI overview Basic settings Highlights iSRD/SRD Multi-Exposure NegaFix IT8 calibration VLT & JobManager
Scanner isn't found due to a driver conflict

	Symptom:
	When SilverFast is being started, it only displays a message "Scanner not found". The device is being connected to the computer via USB or "Firewire" (IEEE 1394). Other imaging devices are connected (e.g. other scanners, multi-purpose-printers (scan/fax/print combo devices), webcams, graphic tablets).

	Problem:
	Modern operating system use hardware abstraction layers to "talk" to device drivers. If the drivers are not able to release their "hold" on such an interface, the operating system might not be able to communicate with another driver via that interface. Such a drivers' conflict will then effectively be experienced as a problem with the simultaneous, or even only alternating use of certain devices during one computer session.

	Solution:
	Please disconnect all other scanners or scanner-like devices (e.g. multi-purpose-printers (with scan/fax/print capabilities), webcams, digicams, even graphic tablets) from your computer. Reboot your computer after having disconnected the other imaging devices. The operating system will subsequently not load the disconnected devices' drivers into memory. If the problem had been caused by a driver conflict, the operating system should now be able to load the scanner driver, and SilverFast will then find the scanner. If you like, you could reconnect device-by-device on any given reboot, until the issue crops up again, and you've thus found the "culprit".

Picture-Plugins.com | Business.SilverFast.com