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Support Tool Contact

In case your SilverFast application does not start anymore please download the following tool to contact us. This has the advantage, that it will provide us with your SilverFast support files.

Support Tool for OS X / macOS

Please double-click the DMG to mount it. Execute the included SilverFast Support Tool.

Support Tool for Windows

Please double-click the ZIP archive and extract its content. Start the SilverFast Support Tool.
 
Support Assistant (FAQ)
What hardware and software does SilverFast run with?

SymptomSymptom:
I am interested in the software, but need some information before I decide to purchase.

ProblemProblem:
What hardware and software does SilverFast run with?

SolutionSolution:
System requirements
Minimal:
  • Windows XP, Windows 2000: 256 MB RAM memory, 500 MB free space on hard disk drive
  • Windows 98SE, ME: 128 MB RAM, 500 MB free on HDD
  • Macintosh OS X 10.1.5 or higher höher: 256 MB RAM, 500 MB free on HDD
  • Mac OS 9.2.2: 128 MB RAM, 500 MB free on HDD (Mac OS 9 Updates)
Recommended:
  • Windows XP with service pack 2 or later, Windows 2000 with SP 4, 512-2048 MB RAM memory, at least 2 GB free space on hard disk drive
  • Macintosh OS X 10.2.8 or later, 512-2048 MB RAM, at least 2 GB free on HDD

SilverFast 6.5 requires Windows 2000, Windows XP or Macintosh OS-X 10.3 or higher.

The requirements given above are generic! Please check for your specific SilverFast product and imaging hardware (scanner, digital camera), if your operating system, scanner connection, or special hardware feature (e.g. ICE, transmission unit, etc.) is supported.

Using Windows it is necessary to use the appropriate ASPI layer driver. Mac OS X Panther (10.3) and Tiger (10.4) don't have an as good SCSI support as OS X 10.2.8 (Jaguar) or OS 9.2.2 do: Some SCSI controller cards (e.g. from Adaptec) might not work (/work correctly) with 10.3/4. Recent Mac models feature PCI-X slots, and older controller cards cannot be used in these. Furthermore, firewire-to-SCSI converters might not always provide stable communication.

SilverFast can be started via the "SF_Launcher" as a stand-alone scanning application. A separate graphics manipulation programme isn't mandatory. Scans can be saved e.g. as JPEG or TIFF files and then loaded into your graphics app of choice for further image editing.

SilverFast can be installed as a Photoshop plug-in, TWAIN plug-in, or both. However, there isn't a TWAIN variant available for all supported operating systems.

The SilverFast Photoshop plug-in will work with Photoshop versions ranging from 5.5 up to CS 2, and all versions of Photoshop Elements. It cannot be used together with Corel Painter.
To run it from Photoshop CS 3, SilverFast 6.5.5r3 or later is mandatory.

The TWAIN plug-in variant offers to scan directly from a TWAIN compatible application (e.g. Adobe Acrobat 4 and 5, JASC Paintshop Pro 8.10 or later, Corel PhotoPaint 10, GIMP 2.0 or later, IrfanView, etc.). Not all graphics and OCR programmes are sufficiently TWAIN compatible and might cause trouble (e.g. OmniPage, Ulead PhotoImpact 10 with Microtek drivers).

Please make use of the opportunity to test the SilverFast demo version before buy. This way you can easily assure yourself that your personal systems configuration does work, and you are able to explore all the features of SilverFast and check if it suits your needs.

Our support will be happy to assist you with SilverFast installation or serialisation if any further help can be given.

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